Shipping policy

SHIPPING

We ship free across Australia via Australia Post, with tracking on every order. No minimum spend, no surcharges — the price you see is the price you pay.

WHERE WE SHIP

We currently ship within Australia only, including PO Boxes and Parcel Lockers.

WHEN YOUR ORDER SHIPS

Orders are packed and posted from Byron Bay, NSW.

We dispatch within 1-2 business days. Orders placed on a weekend or a public holiday go out on the next business day.

You'll get an email with your tracking number as soon as your order is on its way.

HOW LONG DELIVERY TAKES

Once your order has been dispatched, Australia Post estimates:

- Brisbane, Gold Coast, Sydney: 2-5 business days
- Melbourne, Adelaide, Canberra: 3-6 business days
- Perth, Darwin, Tasmania: 5-10 business days
- Regional and remote areas: please allow up to 12 business days

These are Australia Post's estimates, not guarantees, and they run from the day your order is dispatched — not the day you place it. Delivery can take longer over the Christmas period and during other peak times.

IF YOUR ORDER IS LOST OR DAMAGED

In the rare event your order is lost in transit or arrives damaged, we'll sort it out with a replacement or a full refund — your choice. You don't need to chase the carrier; that's our job.

Email us at hello@nerowater.com.au within 14 days of the expected delivery date and we'll take it from there. A photo helps if something arrived damaged, but it isn't always necessary.

This is in addition to your rights under the Australian Consumer Law, which are set out in our Refund Policy.

IF TRACKING SAYS DELIVERED AND YOU DON'T HAVE IT

Occasionally Australia Post marks a parcel as delivered when it has been left in a safe place, handed to a neighbour, or taken to a nearby collection point. If that happens, please check around your property and any card left by the driver first.

If it still hasn't turned up, email us. We'll open an enquiry with Australia Post and stay on it until we have an answer, and we'll make it right with you.

INCORRECT ADDRESSES

Please double-check your shipping address before completing your order. If a parcel comes back to us because the address was incomplete or incorrect, we'll get in touch to arrange re-delivery. Additional postage may apply in that case.

If you spot a mistake straight after ordering, email us as quickly as you can — if we haven't posted it yet, we can usually fix it at no cost.

QUESTIONS

For anything about shipping or delivery, email us at hello@nerowater.com.au-. We aim to respond within one business day.

Last updated: 10 August 2026