SHIPPING POLICY
NERO is launching as a founding pre-order. Here's exactly how
it works — no fine print.
HOW THE PRE-ORDER WORKS
If we reach 25 supporters by June 12, production begins and your order ships
in 8 weeks or less from that date.
If we don't reach 25 supporters by June 12, every cent is
refunded within five business days — no fee, no fine print.
You'll be kept in the loop the whole way: when we hit the
target, when production begins, and when your order is on
its way.
DELIVERY
We ship free across Australia via Australia Post, with tracking
included on every order. Once your order is dispatched, you'll
receive a confirmation email with your tracking details.
Standard delivery takes 3-10 business days depending on your
location:
- Sydney, Brisbane, Gold Coast: 2-5 business days
- Melbourne, Adelaide, Canberra: 3-6 business days
- Perth, Darwin, Tasmania: 5-10 business days
- Regional and remote areas: please allow up to 12 business days
These are estimates from Australia Post, not guarantees, and
apply only once your order has been dispatched.
WHERE WE SHIP
We currently ship within Australia only, including PO Boxes
and Parcel Lockers.
IF YOUR ORDER IS LOST OR DAMAGED
In the rare event your order is lost in transit or arrives
damaged, we'll offer you a full replacement or refund — at
your choice. You don't need to deal with the carrier; that's
our job. Just email us at nerowaterau@gmail.com within 14
days of the expected delivery date.
INCORRECT ADDRESSES
Please double-check your shipping address before completing
your order. If a parcel is returned to us due to an incorrect
address, we'll contact you to arrange re-delivery (additional
shipping costs may apply).
QUESTIONS?
For any shipping or pre-order questions, reach us at
nerowaterau@gmail.com. We aim to respond within one business
day.